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Reading: Employers' Attitudes and Hiring Intentions towards Persons with Disabilities in Hotels

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Original Research Articles

Employers' Attitudes and Hiring Intentions towards Persons with Disabilities in Hotels

Authors:

Senthilkumaran Piramanayagam,

Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, IN
About Senthilkumaran
Senthilkumaran Piramanaygam, PhD. is a Professor of Hospitality and Tourism at Welcomgroup Graduate School of Hotel Administration, Manipal, India. He holds a PhD in Services Marketing and an MBA, with dual specialisation in Marketing and Human Resource Management. He has diverse experience in teaching hospitality, business management, tourism, business research methods and statistics. He has published in numerous peer-reviewed international books and journals.

 

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Partho Pratim Seal

Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, IN
About Partho Pratim

Partho Pratim Seal is an Assistant Professor at Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education, Manipal. He has a Doctor of Philosophy in Hotel management. His research interests are - Human resources in Hospitality, Food Anthropology and Hospitality Education  He has authored three books - Computer in Hotels: Concepts and Applications, Food & Beverage Management from Oxford University Press and How to Succeed in Hotel Management Job Interviews from JAICO. 

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Abstract

Purpose: The hospitality industry is labour intensive. Currently, in India, hotels have a high employee attrition rate. This study aimed to explore the attitudes of hotel managers towards recruiting persons with disabilities as employees, a move which could benefit all concerned.

Method: A structured survey instrument was sent to 31 employers in star category hotels.

Results: Employers' attitudes have a significant influence on the recruitment of persons with disabilities. While the intention to hire persons with disabilities is positively associated with quality of work, loyalty, and dependability, it can also be negatively associated with lack of skill, work experience, poor time management and absenteeism.

Conclusion: It is concluded that employers hire person with disabilities to work in hotels as they are more reliable and loyal towards the organisation.  This attitude from the side of employees with disabilities will also help to overcome the problem of high employee attrition that has a deleterious effect on profitability in the service industry.

Limitation: The data is collected from hotels in a single city, which may limit the generalisation of the findings.

How to Cite: Piramanayagam, S. and Seal, P.P., 2021. Employers' Attitudes and Hiring Intentions towards Persons with Disabilities in Hotels. Disability, CBR & Inclusive Development, 31(4), pp.116–133.
Published on 23 Feb 2021.

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