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Original Research Articles

Reporting Behaviour of People with Disabilities in relation to the Lack of Accessibility on Government Websites: Analysis in the light of the Theory of Planned Behaviour

Authors:

Monique Scalco Soares Siqueira ,

Federal University of Lavras (UFLA), BR
About Monique
Monique is a Ph.D. student in Business Administration at the Postgraduate Program in Business Administration at the Federal University of Lavras (PPGA / UFLA). She has completed her Master's in Public Administration from the Federal University of Lavras (UFLA) and graduated in Law from the Pontifical Catholic University of Minas Gerais and graduated in Business Administration from Unilavras.
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Priscilla Oliveira Nascimento,

Federal University of Lavras (UFLA), BR
About Priscilla

Priscilla is a Ph.D. student in Administration at the Federal University of Lavras (2020) and has completed her Master's dregree in Public Administration from the Federal University of Lavras (2018). She graduated in Law from the Faculty of Law of Varginha (2012). Priscilla is a member of the Innovation, Entrepreneurship and Public Sector Nucleus at the Federal University of Lavras; and a substitute Professor at the Federal University of Lavras, Department of Administration and Economics. She works mainly on the following themes: entrepreneurship, entrepreneurial action and creativity.

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André Pimenta Freire

Federal University of Lavras (UFLA), BR
About André
André is a Professor at the Department of Computer Science at the Federal University of Lavras (UFLA). He holds a Bachelor's and Master's degree in Computer Science from the University of São Paulo, and a Doctorate in Computer Science from the University of York, England. He works in the areas of Human-Computer Interaction, Software Engineering, Electronic Government and Electronic Learning. He has worked on several research projects and produced several publications related to the development and evaluation of interactive technologies based on the principles of inclusive design and with the application of empirical methods for the development and evaluation of techniques and processes for software development. He is a permanent professor in the Master's Program in Computer Science and the Professional Master's in Public Administration at UFLA. He is currently co-editor-in-chief of the INFOCOMP Journal of Computer Science at UFLA and co-editor-in-chief of iSys-Brazilian Journal of Information Systems at SBC, in addition to serving as a reviewer for several scientific journals and conferences.
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Abstract

Purpose: The observance of inclusive practices in e-government has been overlooked in several countries, and surveillance and action taken by official bodies is often inefficient especially in low-and middle-income countries. This article investigated factors that influence the behaviour of people with disabilities concerning filing formal complaints about accessibility barriers of government portals in Brazil.

Method: Five people with disabilities and three prosecutors were interviewed. A content analysis by category, using the Theory of Planned Behaviour, was performed.

Results: Interviewees emphasised aspects such as government websites being accessed with low frequency; lack of a combative culture; disbelief in the effectiveness of filing a complaint; ignorance or superficial knowledge about the laws; the technical ignorance of the user; lack of awareness of the severity of communication barriers; unfamiliarity with the role of the Public Prosecutor's Office; excessive formalism; and, the influence of close people.

Conclusion: There is a need to promote cultural change so as to value and respect people with disabilities as equal citizens. 

How to Cite: Scalco Soares Siqueira, M., Oliveira Nascimento, P. and Pimenta Freire, A., 2022. Reporting Behaviour of People with Disabilities in relation to the Lack of Accessibility on Government Websites: Analysis in the light of the Theory of Planned Behaviour. Disability, CBR & Inclusive Development, 33(1), pp.52–68. DOI: http://doi.org/10.47985/dcidj.475
Published on 15 May 2022.

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